Refund policy

SERVICE POLICY

No Refunds After Service - If unsatisfied, speak to a manager before your service ends or before leaving.

Service Guarantee - We guarantee services for up to 24 hours, at our discretion.

 

MERCH POLICY 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at glamsheco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at glamsheco@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glamsheco@gmail.com.

At GlamShe Co, we are dedicated to providing you with the highest quality products and an exceptional shopping experience. This commitment extends to ensuring your order reaches you promptly and securely.

Standard Processing

  • Orders are processed Monday through Friday, excluding US federal holidays.
  • Processing Time: Orders are processed within 3 to 5 business days.
  • Orders placed by 12:30 PM EST will be processed and shipped the same day (Monday through Friday).
  • No processing or shipping occurs on weekends or holidays. Orders placed over the weekend (including those with overnight shipping) will be processed and shipped the following business day.

Standard Shipping

  • We ship Monday through Friday, excluding US federal holidays.
  • Shipping Carrier: FedEx.
  • Delivery Time:
    • East Coast: 3 - 5 business days.
    • West Coast: 4 - 7 business days.
    • Orders to P.O. Boxes may take longer.

Overnight Shipping

  • Available for orders placed by 12:30 PM EST on weekdays.
  • Orders placed after 12:30 PM EST or over the weekend will be processed and shipped the following business day.
  • Please note: Overnight shipping is available only on business days.

Sale Processing

  • During major sales events, processing times may increase due to high order volume.
  • Processing Time: 7 to 10 business days.
  • Orders will be processed Monday through Friday, excluding US federal holidays.
  • Orders placed over the weekend, including overnight shipping, will be processed and shipped the following business day.

Sale Shipping

  • Standard shipping applies (FedEx).
  • Delivery Times:
    • East Coast: 3 - 5 business days.
    • West Coast: 4 - 7 business days.
    • Orders to P.O. Boxes may take longer.

Route Shipping Protection

  • We take great care in handling your products, but once they are in the care of the shipping carrier, we no longer control the delivery method or timeline.
  • Route Shipping Protection is available for purchase and covers your package in the event it is lost, stolen, or damaged during transit.
  • Adding Route protection gives you peace of mind when ordering.